Refund & Cancellation Policy

Last updated: 2 June 2026

The English version is the authoritative text of this document.

Subscription billing

shipr.gg is offered as a monthly subscription. Your subscription is billed in advance and renews automatically each month until you cancel. The price and billing frequency are shown on the Pricing page before you subscribe.

Cancelling your subscription

You can cancel at any time by emailing support@shipr.gg. When you cancel, your subscription stays active until the end of the current billing period, and you will not be charged again.

Refunds

Because the Service provides immediate digital access, monthly subscription fees are generally non-refundable, and we do not provide partial refunds for unused time within a billing period. If you believe you were charged in error, contact us at support@shipr.gg within 14 days and we will review your case.

One-time credit packs

Credit packs are a one-time purchase of digital credits added to your account immediately. Once credits from a pack have been used, that portion is non-refundable. If you have not used any credits from a pack, email us at support@shipr.gg within 14 days of purchase and we will refund that pack in full.

Your statutory rights

Depending on where you live, you may have a statutory right to cancel within 14 days of purchase. By subscribing and starting to use the Service immediately, you acknowledge that performance begins right away; where you have used the Service during this period, any refund may be reduced accordingly. This policy does not affect your statutory rights.

Contact

Questions about billing? Email support@shipr.gg.